Refund and Returns Policy

Effective Date: 12 September, 2025

Thank you for choosing Apex Printers. We are dedicated to providing high-quality printing solutions and ensuring your satisfaction. If you’re not fully happy with your purchase, our Refund and Returns Policy makes the process straightforward and transparent.

1. Returns

Eligibility

  • Returns are accepted within 30 days of receiving your order.
  • Items must be unused, in original packaging, with all manuals and accessories included.
  • Custom or personalized products are not eligible for return.

How to Start a Return

  1. Email us at 📧 support@apexprinters.xyz with your order number and reason for return.
  2. We’ll provide a Return Authorization (RA) number and instructions.
  3. Pack the product securely with the receipt and RA number.
  4. Ship it to the address we provide. (Return shipping costs are your responsibility unless the item is defective or we made an error.)

2. Refunds

Processing

  • After we receive and inspect your return, refunds will be issued to your original payment method.
  • Please allow 7–10 business days for the refund to reflect, depending on your payment provider.

Non-Refundable Items

  • Shipping and handling charges are non-refundable.
  • Used, damaged, or incomplete products may not qualify for a full refund.

3. Exchanges

Eligibility

  • Exchanges are accepted within 30 days of delivery.
  • Follow the return process and place a new order for the replacement item.

How to Exchange

  1. Contact us at 📧 support@apexprinters.xyz with your request.
  2. Return the original product.
  3. Place a new order on our website for the desired replacement.

4. Defective or Wrong Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 7 days of delivery.
  • Provide your order number, a description of the issue, and photos if possible.
  • We will arrange a replacement or full refund, including return shipping when applicable.

5. Contact Us

For any questions about returns or refunds, please reach us at:

📧 Email: support@apexprinters.xyz

Thank you for shopping with Apex Printers. Your satisfaction is our top priority, and we are here to ensure your experience is smooth and reliable.